Cookie Policy

About Cookies

Cookies are widely used in order to make websites work, or work more efficiently. They provide us with information that helps us improve our site Coex and deliver a better service.

A ‘cookie’, is a small text file that is placed on computer’s hard drive, or other mobile or handheld device (such as smart phones or tablets) as you browse the site. They are used to remember when your computer or device accesses this website and where available report your ip address, operating system and browser type, for system administration.

Cookies may also be used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. Some cookies provide enhanced capabilities during your visit and others collect information about browsing behaviour by people who access this website via the same computer or device, this includes information about pages viewed, and the customer journey around a website.

We do not, use cookies to collect or record information on users’ names, addresses or other contact details. We are able to use cookies to monitor individual customer browsing behaviour, but third parties are not able to identify visitors using the cookies.

By using our website, you agree that we can place cookies on your device. If you continue to browse our website we assume that you are happy to receive all cookies served by our site. You can block these cookies using your browser settings, however if you choose to do this, some features of this site and others may not function properly.

To learn more about cookies and how to manage them visit www.aboutcookies.org

Information is also gathered without you actively providing it, through the use of cookies. This method does not collect or store personal information. Information from visitors to the Bishops Wharf, Guildford site can be collected in the following areas:

• comments, questions and feedback;
• online ordering and reporting;
• site usage information, using cookies.

If you send an enquiry by e-mail to either a specific contact or a general enquiry, we will only use your personal details obtained from your enquiry to respond to your query. If you submit a general enquiry we will retain your contact details for the sole purpose of helping us to improve the quality of our services.

Cookies and Similar Technologies

In order to collect the anonymous data described in the preceding paragraph, we may use cookie technology on our website. A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive, mobile phone or other devices. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered through our website may not function properly if your cookies are disabled.

Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. They are deleted when you close the browser.

Performance cookies (e.g. Google Analytics): These cookies collect information in an anonymous form about how visitors use our website. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it.

We may also use your IP address to help diagnose problems with our server, to administer our website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on a network, or in this case, the internet. Your IP address might also be used to gather broad demographic information. We may perform IP lookups to determine which domain you are coming from (i.e. google.com, yourcompany.com) to gauge our users’ demographics more accurately. Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source. None of the cookies or technologies that we use will personally identify you.

Consent

To comply with current legislation, we need to ask for your consent to set the performance cookies described above. When you arrive on our website, a banner will appear asking for your consent to place performance cookies on your device. This website is tested regularly to ensure the cookie banner performs how it should, however, there may be various factors that could potentially temporarily affect this, including but not limited to conflicts from the CMS, plugins, themes, server-side, cache issues, updates and external factors such as the device(s) you’re using. If you, another user of your device or anyone else you know experiences issues with this, we ask you to contact us immediately so that we can rectify it.

Where ‘Accept’, ‘Agree’, ‘I’m fine with this’, ‘Okay’ or ‘OK’ (or other relevant terms) aren’t presented, by clicking on the banner, anywhere else on the screen or by continuing to use our website, we assume that you consent to cookies being placed on your device. This also applies if there isn’t a ‘Manage your options’, ‘Manage’, ‘Custom Settings’ (or other relevant terms) option as well. If you do not agree, please leave our website immediately. Once your consent has been provided, this message may not appear again when you revisit. If you, or another user of your device, wish to withdraw your consent at any time, you can do so by altering your browser settings.

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

ASP.NET_SessionId

This cookie allows the service to remember selections and preferences that you’ve already made or information that you've already given. This cookie expires once the browser closes This is an essential cookie to the operation of the site and does not store any personal information. This cookie is set from the www.co-ex.com domain.

ASPXAUTH

ASPXAUTH The ASPXAUTH cookie is used when username and password authentication is required. This cookie determines that a user is logged in. When the user logs out of the app, this cookie is removed from the browser. This is an essential cookie to the operation of the site and does not store any personal information. This cookie is set from the www.co-ex.com domain.

AspxAutoDetectCookie

The AspxAutoDetectCookie is used to detect whether or not the browser supports cookies. If not, then some website functionality may be switched off. This is an essential cookie to the operation of the site and does not store any personal information. This cookie is set from the www.co-ex.com domain.

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Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

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These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task.
• recognising that you may already have given a username and password so you don't need to do it for every web page requested.
• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast. You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
• If you would like more information about the cookies that we use and their purposes, please contact the Data Protection Team.